Client Testimonials
Rahmon Gude
Supervisor Family Safety Team
A joint initiative between NZ Police, Ministry of Justice, Child Youth
and Family, and the Community Sector
“We contacted MIT as we had heard about their good reputation and sound knowledge of Counties Manukau organisations and communities. Initially we believed that our needs centred around project management training. However after several meetings in which MIT explored the complexities of our business and analysed our training needs, they created a programme which gave us the foundation to help build our new unit. MIT's professionalism and ability to be flexible exceeded our expectations.”
Stuart Baird
General Manager
Tyco Flow Control New Zealand
“I wasn’t interested in an ‘off the shelf’ management development programme and was impressed that MIT was willing to work closely with Tyco Flow in understanding the organisational context for the training. This was really important for us so that we had a programme that was aligned with our own specific needs and customer expectations. It has been worth every cent of our investment.”
David Coltman
Group Manager
Partnerships and Community Programmes
Auckland Regional Council
“Having looked around at a range of providers I was incredibly impressed with MIT's professionalism and speed at responding to our enquiry for training in business and media writing. The final course developed was exactly what was needed and we were able to have input into proposed content, and change our minds. The facilitator was outstanding and amazingly capable. She brought everything to life, made it applicable to our staff and delivered the course with style and great humour. The results have been very noticeable and I would have no hesitation in recommending MIT to other public sector managers.”
Alan Bull
Director
Advance Electrical Wholesalers Ltd
"After recently securing a large contract for the installation of heat pumps in the Wellington region, we required our electricians to become certified installers. We contacted MIT as we knew they ran a split system course which was exactly what we were looking for.
The team at MIT were great to work with and very professional from the initial contact right through to the end of the course. The tutor really knew his stuff and communicated with the staff on a level which was easy to understand. The feedback from the electricians was fantastic and we would definitely recommend this course to others in the industry."
Natasya Tucker
Learning & Development Manager
Fisher & Paykel Finance Limited
"It is easy to assume your employees know how to use every day tools such as Word and Excel effectively and efficiently. However once we performed training needs analysis (TNA 's) supplied by MIT , and undertook training, it was surprising to see how much impact basic computer training has on productivity of individuals and therefore benefits the business."
Felix Groenestein
Manager Rates Finance Manukau City Council
"With a customer base of 105,000 accounts, it goes without saying that first class customer care is paramount. I was keen to take my team to the next level and after considering a number of options, I sought assistance from Wayne Abel, MIT. Together we mapped out a suitable training programme after establishing my staff's existing knowledge and competency levels, identifying gaps and opportunities, and providing an accurate bench mark for measuring performance gains going into the future.
The course itself had my staff buzzing with enthusiasm and has resulted in almost all customer interactions now being completed at first contact and well within our official response times. The result is an upward spiral of customer satisfaction, and a reduction in the number of customer contacts, resulting in more time for my team to improve data quality."
Cheryl Reid
New Zealand Management Academies
"We have had many positive comments from the staff regarding the Train the Trainer Refresher day and personally I am rapt that the day turned out so well for all. Every one of the tutors has taken something away from the day which in itself is an excellent outcome.
Thank you to both of you for instilling more passion and drive within the NZMA staff."