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Sales Skills for Non Sales People - 432.402
Duration
One Day
Who Should Attend
Employees such as customer service staff who are considering stepping into a sales role, or who have a sales focus in their role.
Content
Gain an understanding of selling before considering a sales role.
Light lunch and refreshments provided.
Note: Communication and Computer training courses are available to complement this course. Please refer to the Communication and Computing sections for details.
- Introduction to selling
- Developing and managing a target list
- Setting criteria
- Sources of information for finding targets
- Finding the right person
- Cold calling (telephone sales): General guidelines, Creating rapport, Anticipating problems, Dealing with objections, Closing the deal.
Light lunch and refreshments provided.
Note: Communication and Computer training courses are available to complement this course. Please refer to the Communication and Computing sections for details.
Fee
$350.00
Dates and Times
2010
Highbrook
Tuesday 12 October
8.30am - 4.30pm