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Supervisory Essentials - 342.102
Duration
Three Days
Who Should Attend
Supervisors, team leaders and staff about to be promoted to a supervisory position.
Content
Gain a thorough grounding in supervisory management and become fully equipped for a supervisory position.
Light lunch and refreshments provided
Communication and Computer training courses are available to complement this course - see the appropriate sections for details.
- What is a Supervisor: Roles and responsibilities of the supervisor
- How to Communicate Effectively: Acknowledging people are different; Communicating with different cultures; Overcoming barriers to communication
- How to Build an Effective Team: What is a team?
- How to Make More Effective Use of Time: Goal-setting, planning and prioritising; Techniques for minimising time-wasters
- How to Provide a Quality Driven Product or Service: Identifying problems of quality; Quality management
- How to Manage Performance: Setting direction and standards; Giving feedback
- How to Supervise Within the Law: The Employment Relations Act (2000) - including disciplining positively; The Human Rights Act (1993); The Privacy Act (1993); The Health and Safety in Employment Act (1992) and 2002 Amendment.
Light lunch and refreshments provided
Communication and Computer training courses are available to complement this course - see the appropriate sections for details.
Fee
$625.00
Dates and Times
2010
North Campus
Three Thursdays
Thursday 7, 14, 21 October
8.30am - 4.30pm
Three Thursdays
Thursday 11, 18, 25 November
8.30am - 4.30pm