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Category
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Front Line Customer Care - 191.209
Duration
One Day
Who Should Attend
People wishing to work in a frontline/reception environment or existing frontline staff who wish to enhance their skills.
Content
- What is customer service, care and delight?
- Assets and opportunities - skills, attitudes and qualities we need
- Verbal and non-verbal skills for customer service success
- Focus on the customer's needs
- Telephone success: welcoming, screening, tranferring
- Caring for our difficult customers
- The WELCOME approach.
Fee
$323.00
Dates and Times
2010
Highbrook
Thursday 16 September
9.00am - 4.00pm