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Managing Conflict in the Workplace - 182.407
Duration
One Day
Who Should Attend
Anyone who needs practical ways to manage and resolve conflict in the workplace. This course is especially useful for team leaders, supervisors and anyone whose job requires managing or resolving conflict.
Content
- Understanding conflict and the consequences of conflict
- The importance of building productive and healthy working relationships
- Understanding the different ways that people behave and react in conflict situations
- Understanding the levels of conflict development
- Developing a plan for resolution
- Measuring and ensuring the effectiveness of the resolution.
Note: This course is useful to complete after Handling Difficult People.
Fee
$350.00
Dates and Times
2010
Currently there are no further course dates scheduled for this year.